ClickSoftware signs contract for mobile workforce management

ClickSoftware Technologies, a provider of mobile workforce management solutions, has signed a contract with T-Home, a broadband service subsidiary of Deutsche Telekom, for licenses to continue to use its ClickSchedule product.

The contract will be used to automate the scheduling and route optimization for more than 25,000 field resources.

The software will automate scheduling by considering myriad variables such as technician skill, location, proximity to other jobs, etc. as well as real-time events in the field like unscheduled emergencies or jobs that take longer than expected. Factoring such information enables ClickSchedule to send the right technician to the right job.

T-Home will use ClickSchedule's street-level routing (SLR) capabilities to provide technicians the most efficient route to take between jobs, enabling more 'wrench' time as opposed to time on the road.

T-Home is also expected to use ClickSchedule to optimize scheduling for long-term infrastructure projects to ensure the right number of technicians will be on hand to complete the tasks. This type of planning helps T-Home maximize efficiency and reduce costs of delaying crucial projects or hiring outside contractors.

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